Noreply Management - Address Not Found

[SAPSupport]

Hi,

We have transactional email addresses starting with noreply@... There are several domains starting with noreply. How can I arrange what to happen if someone replies to these emails?

Thanks.

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[SAPSupport · Accepted solution]

You can use the Reply Management tool to manage those addresses as well. Usually, most replies are considered "Unknown" type, but you can set up different replies based on each type and unknown as well.

If you would like to also send an email informing the customer that their reply won't be processed as it is a "noreply" email, you can set up an automation with the trigger Channel Engagement. You can read more about both features at the SAP Help articles below:

• Reply management | SAP Help Portal
• Channel Engagement | SAP Help Portal