Need to determine the "Time Duration" based on Created & Completed the Service Ticket in the Report

[ranjeethgowdakl]

Dears,

I would like to be determined the "Time Duration" based on Created & Completed the Service Ticket.

Designed the report but we are unable to determine the Time Duration in SAP C4C.

Please assistance on above. Thanks in advance.

Ranjeeth

[Former Member]

Dear Ranjeeth,

I hope you are doing well.

It is possible to determine the Time Duration of a Ticket by following the below steps:

1. Go to Business Analytics work center and Design Key Figures view;

2. Click on New button;

3. Type a name and select a data source (i.e. Ticket);

4. Formula TIME([Completion Date]) - TIME([Created On]);

5. Click on Finish.

Sincerely, Elise Teixeira.

[ranjeethgowdakl]

Dear Elise,

Thanks for your input, but am added the new fields(Completion Date & Time and Creation date & time) at the service ticket. Based on this new fields(Characteristics) Time Duration should be calculated, not based on these key figures (TIME([Completion Date]) - TIME([Created On] ).

Thanks in advance.

Ranjeeth