My print doesn´t print the template SalesReceiptPrintTemplate

[jsarciniegasg]

Dear All,

Mi issue is when I try to print only the print template SalesReceiptPrintTemplate, with my customize template and SAP template i have the same error, but when I Print the other templates the print works normally.

The error that costumer checkout shows is

-error during the print

-the power supply of the device is off

This is very strange because this issue is only with the SaleReceipt template and the printer tries to print three times on the same ticket and then the printer crashes and i have to restart cco and the printer.

I appreciate any response ccoprint.png errorduringprint.pngKind regards

[anderson_schmitt]

Dear Jhon,

Thank you for the information.

If the issue is also happening with the standard print template, I suggest you to open an incident with SAP Support.

There are dedicated components for SAP Customer Checkout. If you are a SAP Business One partner, then you can create the ticket from SAP Business One Portal: Component SBO-INT-CCO

If you are not using SAP Business One, you can report tickets directly from the SAP Incident reporting system: Component IS-SE-CCO

Regards,
Anderson

[jsarciniegasg]

Hello Dear Anderson

Thanks for answering

Yes, The issue is only when I try to print sales receipt, all others templates print normally

Version of SAP Costumer Checkout : FP07 PL9

print model EPSON TM-88V

Java version:1.8.0_231 64 bit

JavaPOS ADK version: 1.14.5

You can see below all information of Standard Log

2019-10-24 09:26:10,549 [Thread-40] INFO com.sap.scco.ap.pos.printer.PrintQueue - Starting the print queue ... 2019-10-24 09:26:12,688 [Thread-40] WARN com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ... com.sap.scco.hl.JposRuntimeException: The power supply of the device is off. at com.sap.vp.jpos.JposHardwareService.createJposRuntimeException(JposHardwareService.java:323) at com.sap.vp.jpos.CPOSPrinterService.printEnd(CPOSPrinterService.java:460) at com.sap.vp.jpos.CPOSPrinterService.printWithoutRecovery(CPOSPrinterService.java:307) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:237) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:221) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:168) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:139) at com.sap.scco.ap.pos.printer.PrintQueue.run(PrintQueue.java:79) 2019-10-24 09:26:12,728 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter: Retry count:0 2019-10-24 09:26:12,842 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:stopDevice 2019-10-24 09:26:15,673 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:startDevice 2019-10-24 09:26:16,421 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter has been started and configured successfully... 2019-10-24 09:26:18,613 [Thread-40] WARN com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ... com.sap.scco.hl.JposRuntimeException: The power supply of the device is off. at com.sap.vp.jpos.JposHardwareService.createJposRuntimeException(JposHardwareService.java:323) at com.sap.vp.jpos.CPOSPrinterService.printEnd(CPOSPrinterService.java:460) at com.sap.vp.jpos.CPOSPrinterService.printWithoutRecovery(CPOSPrinterService.java:307) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:237) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:269) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:221) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:168) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:139) at com.sap.scco.ap.pos.printer.PrintQueue.run(PrintQueue.java:79) 2019-10-24 09:26:18,797 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter: Retry count:1 2019-10-24 09:26:18,869 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:stopDevice 2019-10-24 09:26:21,429 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:startDevice 2019-10-24 09:26:22,110 [Thread-40] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter has been started and configured successfully... 2019-10-24 09:26:24,621 [Thread-40] WARN com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ... com.sap.scco.hl.JposRuntimeException: The power supply of the device is off. at com.sap.vp.jpos.JposHardwareService.createJposRuntimeException(JposHardwareService.java:323) at com.sap.vp.jpos.CPOSPrinterService.printEnd(CPOSPrinterService.java:460) at com.sap.vp.jpos.CPOSPrinterService.printWithoutRecovery(CPOSPrinterService.java:307) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:237) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:269) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:269) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:221) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:168) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:139) at com.sap.scco.ap.pos.printer.PrintQueue.run(PrintQueue.java:79) 2019-10-24 09:26:24,725 [Thread-40] FATAL com.sap.scco.ap.pos.printer.PrintQueue - Error during the print. com.sap.scco.hl.JposRuntimeException: The power supply of the device is off. at com.sap.vp.jpos.JposHardwareService.createJposRuntimeException(JposHardwareService.java:323) at com.sap.vp.jpos.CPOSPrinterService.printEnd(CPOSPrinterService.java:460) at com.sap.vp.jpos.CPOSPrinterService.printWithoutRecovery(CPOSPrinterService.java:307) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:237) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:269) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:269) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:221) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:168) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:139) at com.sap.scco.ap.pos.printer.PrintQueue.run(PrintQueue.java:79) 2019-10-24 09:29:21,382 [http-nio-127.0.0.1-9999-exec-10] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:stopDevice 2019-10-24 09:29:23,730 [http-nio-127.0.0.1-9999-exec-10] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:stopDevice 2019-10-24 09:29:26,448 [http-nio-127.0.0.1-9999-exec-6] INFO com.sap.vp.jpos.JposHardwareService - Value for JPOSPlugin option name: POSPrinter

Regards,

[anderson_schmitt]

Dear Jhon,

Is this issue happening every time when you try to print a sales receipt?
What is the version of SAP Customer Checkout?
What is the printer model?
What is the version of Java?
In the CCO log files (standard and error log), is there any further information about this issue?

Regards,
Anderson