Model CustomerModel has got unknown localized dirty attribute

[Former Member]

Hello Experts,

We have created a custom field on Hybris Commerce that stores the Business Partner ID that we get as a response from the web service we have created for the integration between Hybris Commerce and CRM and everything is working fine on DEV environment.

After migrating to QA environment, we get the following error "Model CustomerModel (8796355264516@8) has got unknown localized dirty attribute CRMReferenceID. Most likely the code base had been changed without system update ! (ignoring attribute) " and the value we get as a response is not saved in the custom field.

Any idea why is this happening and how can we solve it?

We have tried updating the custom extensions except for essential data extension and selected the following check boxes: 1- Update running system 2- Localize Types

Any guidance is much appreciated.

Thanks!

[former_member7099]

You just need to update the system by ticking on: Update Running System and Localize Type

After that, refresh the BO by pressing (F4) ==> "Reset Everything".

If it is still there. Remove this attribute in BO: BO ==> Types ==> Your type ==> Properties tab ==> Remove the not used attribute.

[former_member387866]

Hi Mustafa,

You can clean these Orphaned Types from the hAC.

Please review the documentation for Cleaning Up the Type System.

Regards,
Luke

[Former Member]

Hi Mustafa,

I think that similar error can happen if you renamed some attribute and performed system update after that. If so, try to open backoffice, navigate to System - Types and find your item type. Probably you will have old and new (renamed) attribute over there, so you should remove the old one (CRMReferenceID) ...

Hope this will help you.

Regards, NIkola