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Mobile Push Notification Statuses

shabakov
Participant
914

Hello experts,

What message statuses is offered with standard integration SAP Marketing Cloud and Firebase?

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1911.500/en-US/712c1edf8ae945df84012a6c...

Can we get "Received", "Impressions" and "Opens" statuses in SAP Marketing Cloud?

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sreejithgovindan
Product and Topic Expert
Product and Topic Expert

Hello konstantin.shabakov

The notification payload sent from Marketing Cloud to mobile contains the tracker url along with the sap-outbound-id. When the message is sent, an outbound interaction 'Mobile Notification Sent' is created in Marketing. If you want to know whether the recipient viewed/read the notification, you can write back the inbound interaction using the tracker url. With this, 'Mobile Notification Viewed' inbound interaction is created in the Marketing Cloud.

Sreejith