on 2019 Dec 13 2:33 PM
Hello experts,
What message statuses is offered with standard integration SAP Marketing Cloud and Firebase?
Can we get "Received", "Impressions" and "Opens" statuses in SAP Marketing Cloud?
Request clarification before answering.
Hello konstantin.shabakov
The notification payload sent from Marketing Cloud to mobile contains the tracker url along with the sap-outbound-id. When the message is sent, an outbound interaction 'Mobile Notification Sent' is created in Marketing. If you want to know whether the recipient viewed/read the notification, you can write back the inbound interaction using the tracker url. With this, 'Mobile Notification Viewed' inbound interaction is created in the Marketing Cloud.
Sreejith
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