Mobile Push Notification Statuses

[shabakov]

Hello experts,

What message statuses is offered with standard integration SAP Marketing Cloud and Firebase?

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1911.500/en-US/712c1edf8ae945df84012a6c...

Can we get "Received", "Impressions" and "Opens" statuses in SAP Marketing Cloud?

[sreejithgovindan]

Hello konstantin.shabakov ,

The mobile campaigns sending the push notifications will have the details of whether the push notification was delivered or hard bounce. The information like whether the push notification was viewed, the offer was clicked or any other activity in the mobile app, by the user, can be written back to Marketing Cloud as an interaction by integrating the mobile app to marketing cloud. The blog mentions the details regarding this integration.

[shabakov]

Hello Sreejith,

Could we enrich interaction with sap-outbound-id, if we implement inbound integration sap marketing cloud with mobile app?

We want to know which message was read or revived, not just who read or recived any push notification.

Case: if customer didn't read the notification — send sms to him. In email campaign statuses are linked, how could we do it in push?