MKT campaigns don't create Appointment, Task, Calls in C4C?

[former_member654580]

Hi experts

Campaigns are being replicated from MKT to C4C in the tests we are sending Appointments, Tasks and Calls.

We see that certain data reaches C4C.

ID: Campaign and Campaign name, description, start and end date, status, customer data (Name, surname, ID) But there are some fields that are in C4C but do not arrive from MKT

Object Type

Reason

Object ID

These fields should be sent by MKT?

Doubt: this data comes as interaction. Should the Appointment, Call, Task sent from MKT be automatically generated with the campaign?

BR

Elio C

[Josef_Ehbauer]

Hi Elio,

for passing over additional context information from campaign actions we have made a significant enhancement in release 2105. Please refer to the related WN information.

In addition to that, you could use the augmented activity context, which contains many data from a triggering interaction. For that possibilty kindly refer to the online documentation.

BR, Josef