Mergin after creating a new ID Origin - SAP Marketing Cloud

[Former Member]

Hi Experts,

we have a big problem.

We have linked the SAP Marketing Cloud to Commerce. The contact was first transferred to the marketing cloud with the standard ID Origin SAP_COMMERCE_CONSUMER. With the creation of another marketing area, we also created a new ID Origin for synchronization with the shop.

Now we have a big merge problem. Of the approximately 20T contacts, only about 700 were merged. See screenshot.

Everything worked well here. But how I said, just for this less contacts. Doublets were created for the remaining contacts. Merging via the Unique Identifier didn't work. We suspect that the contact level plays a decisive role, but we can't get any further at this point.

We are thankful for any help! Christiane

[KunalBansal]

Dear Christiane,

This is happening due to Origin ID Priority and configurations.

Please follow the SAP help documentation on Match and Merge Contacts on Import.

Best Regards,

Kunal