Media synchronization along with a Product

[Former Member]

We have attached Media file(Image) to the Product, it's OOTB field thumbnail.

I open this image by link from a Product(in backoffice), change some metadata filed of image like altText, save changes.

After this actions product is not being marked as modified. So, when I synchronize single product from one catalog to another than every field in product is been updated in the target catalog but changes made in the Media item is not been synchronized. But if I fully synchronize catalog all changes made in Media item are being populated to the target catalog.

These scenarios was made in hmc and backoffice.

Question: why single product synchronization does not synchronize Media item changes but full catalog synchronization does?

[Former Member · Accepted solution]

I have found solution. Everything I need is to set copyByValue to true in a SyncAttributeDescriptorConfig item.

[pooja1_]

capture.pngIn order to synchronize medias present in media container/gallery images along with product, make following change to 'media' SyncAttributeDescriptorConfig using backoffice.

copy by value = true

[Marko_salonen]

It could be that thumbnail is not configured to be synchronized with product. Check root type product in the synchronization rule and see if thumbnail is marked.

[Former Member]

It is marked as synchronized property

[former_member667971]

Hi

I am also facing the same problem. single product synchronization does not synchronize Media item changes but full catalog synchronization does.

Please help.

Thanks,

[former_member1284847]

check the root types of CatalogVersionSyncJob. If media is not present then it won't synch.

[Former Member]

Media is present in rootTypes, Hybris 6.5. Single product synchronization and full catalog sync uses the same cronJob.