Marketing permission replication from C4C to SAP Marketing

[SauMaris]

Can someone please help understanding how contact marketing replication from C4C to MKT should work after Contact-to-Account Replication functionality has been activated?

Our SAP Marketing Cloud system before was receiving contact marketing permissions from C4C using CUAN_IMPORT_SRV, which is SAP_COM_0003 communication arrangement. Now it sometimes works, but mostly does not. We cannot also see anywhere message that CPI has sent and received "COMPLETE" from SAP Marketing. Message does not appear in the Import Monitor app anymore.

I hope josef.ehbauer will see my post.

[Josef_Ehbauer]

Hi Maris,

the replication of marketing permissions from Sales Cloud into Marleting Clous is also supported for the new SOAP based integration and in case the B2B relationships are activated to enable multioke contact to account relationships.Please refer to our integration guide.

If you face any issues, feel free to raise a service ticket.

Best Regards,
Josef Ehbauer

[SauMaris]

Thanks for confirming that it works for initial load only.
Now we need to think how to get them updated in SAP Marketing.

[SCHNEIDERT]

Hi Maris,

never done that integration yet, but very interested in that topic.

So, don't you use now the iFlow "Replicate Marketing Permission to SAP Marketing" anymore?

Or what do you mean with "sometimes it works"?

Did you already compare the payload of the outgoing message from CPI with a former one?

BR Tobias

[SauMaris]

That is a catch. We use iFlow "Replicate Marketing Permission to SAP Marketing", but it most of the time does not work and inbound messages or errors we cannot find.

Someone unofficially told me that approach should be changed, that this iFlow should not be used anymore. But since in the official documentation nothing has been told about changes to marketing permission replication, I was hoping to clarify it here.

With official documentation I mean step-by-step guide

https://help.sap.com/viewer/479c82f666a644dea23ec81af00db2c8/2008.500/en-US/9796355e4c874751a5af09d3...

Replacing OData with SOAP documentation

https://help.sap.com/viewer/8868e7c0c9bb4d2985075675a42af948/2008.500/en-US/2a508b1c9a8444efa4297a64...

And in the list of integrations between C4C to MKT, marketing permissions iflow is still there and nothing is said that it shouldn't be used

https://help.sap.com/viewer/8868e7c0c9bb4d2985075675a42af948/2011.500/en-US/886861c5c94c4d6faf62d237...

[maik_bosch]

Hi Maris,

as you can see in the picture for the marketing permissions the iflow is only build for an initial load

https://help.sap.com/viewer/8868e7c0c9bb4d2985075675a42af948/latest/en-US/771b665c32b04abcb4f9f4edfa...

After that the permissions are handled via the Factsheet view of SAP Marketing Cloud in SAP C4C.

But we are also thinking about building on integration for real replication

BR

Maik

[SauMaris]

maik.offerle,

so idea is that after we have activated Contact-to-Account Relationship functionality, we also should change landscape to make SAP MKT owner of marketing permissions that can be displayed in C4C contact fact sheet?

[SCHNEIDERT]

Hi mariss.,

I would agree with Maik and think that's how it ususally should be handled.

After having the permissions in MC you should change the View in C4C and only display the Permissions and Subscriptions from MC.

But be aware of the fact that you're now also not able to use (or at least to create) campaigns in C4C anymore.

But still I'm wondering that the permissions could not be updated by using that iFlow (or at least mostly).

BR Tobias

[SauMaris]

It should have been stated somewhere clearly that after activation of this functionality C4C is not owner of marketing permissions anymore, but MKT is.

In our case C4C receives customer data together with marketing permissions from web shop and sends it to MKT. Now we need to build a new integration from the web shop to receive marketing permissions.

[SauMaris]

schneidert,

what I think is missing here - SAP explaining why with Contact to Account Relationships activated marketing permission update from C4C after initial load does not work, and if we need to implement a new interface in SAP Marketing to receive marketing permissions from elsewhere, what service should we use (obviously not the one that does not work after Contact to Account Relationships have been activated).

Maris

[SCHNEIDERT]

Hi mariss.,

totally agree with you.

Regarding the permissions from your webshop I would recommend to use the API_MKT_CONTACT_SRV which is also used by SAP Commerce using standard integration.

CUAN_IMPORT_SRV is deprecated for a long time. Not sure why SAP still uses that one even for initial load...

BR Tobias

[vervinckt_joyca]

Hi all,

Just make sure when using API_MKT_CONTACT_SRV, to use version 4. When activating contact-to-account relationships, all earlier versions stop working.

I think the standard commerce-marketing package uses version 4 though.

But some other standard packages are still on version 2 or 3 😞 cfr https://influence.sap.com/sap/ino/#/campaign/38/ideas?search=contact%252520api%252520V4