Marketing Attribute missing description CRM UI

[former_member865128]

When i open the marketing attributes for an account in UI for some users the column Attribute displays SAP ID and for some users it displays the description.

Good Case

Bad Case

Where do i find the setting to display the description

[michael_piesche]

naveen.gurunathan2, please follow up on your open question.

• comment answers or your question if there are still open issues.
• otherwise mark an answer as accepted if it helped you solve your problem
• or post an answer of yourself and accept it if you found another useful solution yourself
• or redirect your question to another question that is related and was useful to solve your problem
• in the end, close your question

[michael_piesche]

Since you are not showing two screenshots of the problem with the exact same attribute sets, attributes and values, as well as seing the mixture of at least three different languages, I currently have to assume, that those missing descriptions have simply not been translated to English at all for your "Bad Case", whereas for your "Good Case" they have been translated or "at least" simply be copied from e.g. German or Bosnian/Italian to English.

Use the following transaction in CRM SAP GUI, to view and maintain also the descriptions for other languages:

• CRMD_PROF_TEMPL Maintain Attribute Sets
  Use "Extras->Change Language" to view and maintain the description of the attribute set in other languages
• CRMD_PROF_CHAR Attribute Maintenance
  Use "Extras->Change Language" to view and maintain the description of the attribute as well as the values in other languages

And just to rule out another possible 'user error', what is the logon language for the two users? Are they the same?

[former_member865128]

Yeah that screen shot may not be clear. Here is the one with the same attribute set for the same account.

Bad

Good

[michael_piesche]

naveen.gurunathan2, just to rule out another possible 'user error', what is the logon language for the two users? Are they the same?

[former_member865128]

Yup both are same, English

[michael_piesche]

NAVEEN GURUNATHAN, another possibility could be user preferences or also user permissions. But before I would guess any more, I would actually dig into the coding and debug the thing to figure out why this happens. Is that an option for you? Do you know how to debug the WebUI in SAP GUI or do you know someone that does?

[former_member865128]

I will reach out to the developer to see if we can find something.

[former_member865128]

I have checked this with the ABAPer, there is not filter in code logic. This seems to be based on some user setting with respect to attributes. Any thoughts ?

[michael_piesche]

NAVEEN GURUNATHAN

I would suggest one more test, can you (or the users) login to SAP GUI and open trx. BP with the above corporate account, switch to the Marketing Attributes and see whether they have the same problem there as well? If the problem also exists in SAP GUI, it would make it easier for a developer to find the coding issue. If the problem only exists in WebUI, the problem must be coming from coding/settings specific to WebUI.

But just looking at coding obviously doesnt help. So as of right now, I do not have any further advice, as to actually debug this problem. This might require you to get the two users (unless you have their user credentials) and a developer in one room and set breakpoints at the appropriate places in the coding to see when and where the translations are presented correctly and when and why they are missing.