Mapping Email Fields to C4C fields for Ticket Creation

[joelramirez]

We are creating tickets from emails. This is working fine. Now we want to be able to provide a formatted email form to our customers so they can send requests to us via this formatted email.

The form has specific fields that we want to map to C4C fields on the ticket.

Is this possible? Where do We do the Email field mapping to C4C ticket fields/

Thanks for your help.

[WillYoung]

Hi Joel,

I think you will have to add some more tags to your question, so that the right people pick it up (I'm guessing that you are not working with the Emarsys platform, which is that tag you have used).

[former_member145911]

Hi Joel,

What you are describing is achieved through a form on BTP . Email will not support the scenario you described. Check the help documentation here

Regards,

Jameel