Mandatory field not getting disabled in sm_crm solmanpro

[Former Member]

I am trying to create a normal change. I want to remove a mandatory field from the main sm_crm page. Opened settings and unchecked the mandatory check box. Saved it. logged off completely and then logged in.But still when i see the field in the crm screen, it has a '*' marked on the check box, even though i cross check and find that the mandatory option is disabled.

What can i do now?

[Miguel_Arino]

Hello,

It might seem obvious, but... have you checked that you have disabled the mandatory field in the configuration you are displaying later?

Does this configuration have an edit and a display separate configuration?

Best regards,

Miguel Ariño

[Former Member]

Hi Bruce,

Thanks for your response.Let me give you a background first to understand my issue.

What we want to achieve is that we want to save a Normal Change without adding a change cycle.

This customization is a part of Charm and Service Now Integration. We have a mandatory field in charm which is the Technical Landscape (Change cycle) addition. This field is a mandatory field as per SAP standard customization.

Now when are trying to create a Normal Change(NC) in SNow, it is showing that the NC is generated. Now when we use that same NC id to search in sm_crm, we find that the NC is not created.

We came to the conclusion that because of the mandatory field the NC is not getting created in CRM, since in SNow NC creation no change cycle value is given to create it. Hence we want to disable the change cycle.

Now we performed the following to achieve that but the field is still showing * and the NC is not created without the Change cycle.

1. We removed the mandatory check box from configuration but still its showing *.

2. We removed the consistency checks in the created status via SM34 -> AIC_SETTINGS2-> all errors were changed to informations.

Even after performing these steps we are unable to save the NC without adding the Change Cycle.

Please find the screenshots required below.

Also since i am purely a SolMan Consultant, it would be highly appreciated if you could given detailed steps of any configuration change that needs to be done which is not concerning my area of expertise.

Thanks,

Debosmita

We tried saving the NC without adding the Change Cycle:

[bruce_li]

Hi,

Can I know did you remove the mandatory check box from configuration?

If so, please also retest after you add add user parameter WCF_IGNORE_ENHANCEMT set as A via TX.su3. If you still see the '*' mark,
please also debug at P-getter (P-GETTER of the corresponding context node attribute) of the relevant field to see if it is set as mandatory by hard coding.

Also, please let us know on which field you want to remove mandatory ? what is the compoent/view/contect node/attribute? You can set cursor on relevant field and click F2 button. It will be highly appreciated if you can provide a screenshot to show us how to navigate to the screen and where the relevant field is.

Best regards,

Bruce

[bruce_li]

Hi,

Can I know did you remove the mandatory check box from configuration?

If so, please also retest after you add add user parameter WCF_IGNORE_ENHANCEMT set as A via TX.su3. If you still see the '*' mark,
please also debug at P-getter (P-GETTER of the corresponding context node attribute) of the relevant field to see if it is set as mandatory by hard coding.

Also, please let us know on which field you want to remove mandatory ? what is the compoent/view/contect node/attribute? You can set cursor on relevant field and click F2 button. It will be highly appreciated if you can provide a screenshot to show us how to navigate to the screen and where the relevant field is.

Best regards,

Bruce