Make Account industry visible in Ticket overview tab

[DAcker]

Hi all,

is it possible to make the standard field "industry"of the account visible in the Ticket overview tab - area "Customer"? (see screenshot) For both the customer industry and the ship-to party industry...

I checked the master layout and unfortunately didn't find it... Are there any workaround for this?

Thanks for hints!

Best regards,

Deborah

[mjveerhuis1]

Hi Deborah,

Yes you can via Adoption of the lay out, although it might be a bit cumbersome, besides it depends a bit on the set up of your service process.

I have added first the industry field in the service contract by adoption. When you then create a ticket with reference to this contract, you can make the field industry visible in the ticket by adoption and then drilling down to: Contract - Root/UsedContractReference/Contract (Association), Select Customer - Root/BillTo/UnitParty/Customer (Association) and then select: Industry/UsedContractReference/Contract/BillToParty/Customer/DefaultIndustrySector/IndustrialSectorCode/content

Maybe this is not exactly the path you want to follow and it will take some investigation, but it does work.

Kr.

MJ

[DAcker]

Hi mjveerhuis,

thanks, that is a good workaround solution. But it just works for tickets with a contract. For all ticket without a contract the fields are empty...

We do not want to use custom implementation (SDK) and stay in the standard. But via KUT custom field or a workflow it is not possible...

I currently try to test if it would be possible with a report and embed the report in the master layout (like a mashup). Im not sure, I dont have experience with this...

[DAcker]

I created a influence request for this:

https://influence.sap.com/sap/ino/#/idea/263974

If you need the industry field of customer/product recipient in the SAP standard ticket master layout as well, feel free to vote! 🙂

[mjveerhuis1]

I voted!

MJ