Mail does not reach recipients

[former_member769281]

When creat a ticket, I put 1,2,3 o more mail addresses for customers to be notified, but for a week the email has reached most but not all. What could be happeinig?

[WillYoung]

HI michael.collado, Can you provide some more details about the product you are using? You have tagged this with SAP Emarsys - is that the platform from which the emails are being sent?

[isathore]

Hi,

Without details, we cannot help. If you are using SAP Marketing Cloud and you still didn't find out why, create a ticket to CEC-MKT-CPG-EXE.

Best Regards

Isabelle