License Key installation has failed CCOM

[Danubio]

Hi everyone:

We've followed instructions from note 2694815 - License and localization information for SAP Customer Checkout on how to generate and install SAP Customer Checkout Manager licenses.

We've used the described hardware key for the license generation via SAP Store, however we get the following error when importing the license through CCOM.

License key installation has failed.

Does anyone know what could be generating this error?

PS: we are a non-localized implementation.

Best regards

[gunther_sandtner2]

Hello daniel.gonzales,

Please check in the CCOm log file (C:\SAP\CustomerCheckout Central Server\log) the error stack and paste it here.

Kind regards,

Gunther

[Danubio]

Hi gunther.sandtner2

2022-04-20 11:42:15,662 [http-nio-2780-exec-10] ERROR com.sap.scco.cs.service.ui.impl.SystemInfoServiceImpl - License file is not valid (LICENSE_INVALID)

cco-error.txtkind regardsDaniel

[Danubio · Accepted solution]

After raising a support ticket to SAP, the resolution was to reinstall everything from zero following instructions bellow:

During the session, we checked that in your CCO manager it is showing two different hardware keys. Refer to the attached file "CCOm Hardware Key.png"

• We performed some actions in your system, however the issue remains:
• We deleted the slicjlib.dll file from the folder C:\SAP\CustomerCheckout Central Server\lib;
• We did the initial configuration of the CCO manager again;
• Uninstalled the Microsoft Visual C++ 2010 (x86)
• You mentioned that your CCO manager is a Test system. So consider to install a new CCO manager from the scratch.
• Next steps. Create a new database in the SAP HANA;
• Install a new Apache Tomcat. Configure it with a new port

Refer to this blog that explains how to install multiple SAP Customer Checkout manager in same machine - https://blogs.sap.com/2018/07/17/install-multiple-sap-customer-checkout-manager-in-same-machine/

• Install and Configure the new CCO manager

Best regards

Daniel Gonzales

[gunther_sandtner2]

Hello daniel.gonzales,

Perhaps you made a wrong selection during the license key request. Wrong product or database system for example. Can you double-check? Also please share the version of CCO manager.

Kind regards,

Gunther