Lead transfer to C4C creates an additional lead

[jose_rangel]

Dear SAP Community,

I'm having an understanding problem. Hopefully you could help me.

I have created a simple campaign that creates a lead if the contact clicks a specific link in an email. The target groups contains 3 test contacts. Out of this contacts, only one clicked on the link to create a lead. This functionality works fine within the Marketing Cloud.

Afterwards, I want to transfer the leads from this campaign to the C4C. In the Transfer Lead Campaign I'm using the same test target group as in the campaign before. I was expecting that only one lead out of those 3 contacts would be sent to C4C.

But, the Transfer Lead Campaign creates a lead on each contact (also on the contact that had already a lead) and transfers the leads to the C4C

This is the example of leads created for my test contact that clicked on the link. He has now 2 different leads that get transferred to the C4C, even though only one of those is the "real" lead

Any suggestions on what I might be missing?

Thank you

Best regards

Jose

[MarkusGrant · Accepted solution]

Hi Jose,

This sounds like the correct behaviour to me.

In the email campaign, the action node "Create Lead" takes care of transferring the lead to C4C. You don't need to run a separate lead campaign for that.

If you run a lead campaign then all contacts in the target group will be sent to C4C.

Kind Regards,

Markus

[jose_rangel · Accepted solution]

Hello Markus,

Thanks for this answer! After running some tests, I could confirm for myself this.

Best regards

Jose

[KunalBansal]

Dear jose_rangel,

I think the Target Group is STATIC, try with a Dynamic/Live TG?

best regards,

Kunal

[jose_rangel]

Dear @kunalkumar.bansal

Thanks for your fast answer.

I followed you recommendation and repeated this test with a dynamic target group. I got the same results:

1) A contact clicked in the email, creating a lead in the Marketing Cloud. With Transfer Lead Campaign a further lead was created and 2 leads from this contact were sent to the C4C

2) The other contact did not click in the email and a lead was created for him through the Transfer Lead Campaign

Should this the right behaviour?

Best regards

Jose

[KunalBansal]

I need to check this scenario!