Lead replication with Lead-Status and product interest

[LukeSybit]

Dear SAP community,

few month ago we conntected our C4C system with MKT solution. Within this connection we also activated the lead replication. Now the behavior is as following:

- a Lead will created within the C4C with a chosen product of course (the production is additionally connected with a sales area)

- that Lead is transferred with product into the MKT Cloud and in MKT cloud for this Lead a maintained interest will be visable in contact profile (we mapped product categories (which are the same as sales areas in c4c) with items of interests)

So far so good.

This item of interest in now visable independent of the lead status in c4c (open, in progress, closed). Our marketing department now has the requirement that the item of interest as long as the lead has the status "open" and "in progress". If the lead got the status "closed" than the item of interest in MKT solution should disappear automatically.

Is that possible in general or got anyone of you the same requirement of a customer?

Thanks in advance,

Lukas Wissing

[SCHNEIDERT · Accepted solution]

Hi Lukas,

never implemented this scenario but I think it could work.

What do you mean with "closed"? That the lead is declined? In this case it would get the SOURCE_OBJECT_STATUS_CODE = 5

So since the changing of lead status in C4C does not create a new interaction in MC but an update on the existing one, I think it could be possible to implement a logic in the iFlow that if the Status Code is 5, clear the value for Interest Item.

But as said, not 100% sure that it would work. You have to check that.

BR Tobias

[former_member700057]

Hi schneidert ,

thanks for your answer. If there is no standard field than of course a z-field makes sense.

Kind regards,

Lukas

[LukeSybit]

Good morning schneidert ,

as you know there is a opportunity to transfer leads with scores from MKT cloud to sales cloud. Do you know were I can find the transfered lead score in a lead profile? I looked into the master layout to find the exact hidden field, but there is no field which refers to a score or something similar.

Maybe you can help me.

Kind regards,

Lukas

[SCHNEIDERT]

Hi Lukas,

you mean where to find the score in the lead in C4C? I'm not sure if there's a field for the Score in standard at all. I think you have to create a Z-field and do the mapping on CPI for it.

BR Tobias

[LukeSybit]

Good morning schneidert ,

yes with closed I meant "declined", sorry for my mistake. Thanks for your answer, we will give it a try.

Kind regards,

Lukas

[SCHNEIDERT]

Hi Lukas,

okay, great. Let me know if it works 🙂

BR Tobias