Layout points amount, dosen't are printed in the standard ticket template ( receipet )

[dake]

Dear SUpport,

I installed the latest version of COC PL06 About Ticket Layout (Template) questions:

1) In the new PL06 version, we manage the loyalty points. The amount of the points is not printed in the SalesReceiptPrintTemplateJPOS.ftl standard ticket template (ticket)?

Thank you

Regards,

Daniele

[former_member465437]

Hi Daniele,

to print loyalty points you have to:

1. Enable loyalty management

2. Add a customer with a loyalty account to the receipt

Regards,

Martin

[dake]

HI Martin,

thanks for your answer.

See my answer below:

are you using the original print template?

=> YES

Have you updated from a previous version?

=> Yes, this can be te issue?. How can i faund the original ?

Are the collected points visible in the SAP Customer Checkout manager?

=> yes

Regards,

Daniele

[former_member465437]

Hi Daniele,

are you using the original print template? Have you updated from a previous version? Are the collected points visible in the SAP Customer Checkout manager?

Regards,

Martin

[dake]

Hi Martin,

Thanks for your answer.

I have Enable loyalty management and Add a customer with a loyalty account to the receipt.

The raison of my question in the community, is thath i dons't faund the loyalty point in my print receipt.

What i do wrang ?

Thanks

reagards

Daniele