Jam Knowledge Base in C4C - Restriction on Groups, Group Name with special character

[DAcker]

Hi all,

we use Jam Knowledge Base as knowledge base in C4C service cloud.

We want to restrict the solution search to specific groups. This settings is done in: Administrator - Service and Social Media - Knowledge Base Jam. It works if the Jam Group name do not have any special character as ä,ö,ü. But if I have a group name with special character like ö, I got an error saying "Jam Group not exisiting or no access".

How can I add groups in there with special character? Or is it simply not possible?

Best regards,

Deborah

[former_member355484]

Hi Deborah,

I would kinldy ask you to open an incident in this regards as we would need to check this further.

Thank you.

Regards,

Paula