IT Contact as Admin?

[Bharathraj_A]

Hi Expert,
How to maintain IT Contact as admin?

Based on this KBA:
https://apps.support.sap.com/sap/support/knowledge/public/en/2563147. If the user has access to Business Users and Incidents work center view, then it will be marked as admin. But it not working as mentioned in the KBA.
Can anyone help on this?

Regards,
Bharathraj

[Bharathraj_A]

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Could you please help on this!

[PrasanthArya]

You can assign or create contact assignment of existing Admin user. please follow the below steps.

Go to Service Control work center -> Click on hyper link 'Active Contacts' -> Click on 'Create Contacts Assignment' -> Contact Type: IT Contact -> Assign to Contact : who is admin user -> Send changes and close.

[Bharathraj_A]

Hi Prasanth,

Does that mean it should be Service agent or even the employee with admin role will work.
I have tried both these method, but not working.

Regards,
Bharathraj