Issue with SmartEdit - Displays Oops, we lost the connection with your site - Reconnecting

[Former Member]

Hello Experts,

I recently installed SmartEdit on my local installation. I'm now able to login to SmartEdit. However, I'm getting a "connection lost with your site message" (Attached screenshot) for your reference. In addition, I don't see any functionality working fine with the 'Basic Edit' and 'Advanced Edit' options after getting into SmartEdit. Request you to kindly let me know, how to rectify these issues.

Below are the list of extensions that I have added to my localextensions.xml file

 <extension name='oauth2' />
 <extension name='smarteditaddon' />
 <extension name='smarteditwebservices' />
 <extension name='cmswebservices' />
 <extension name='cmssmarteditwebservices' />
 <extension name='cmssmartedit' />
 <extension name="webservicescommons" />
 <extension name="permissionswebservices" />  
 <extension name='previewwebservices' />
 <extension name='personalizationsmartedit' />

Thanks a lot, in advance!!

achandra (AR)

[1]: /storage/temp/10755-untitled.png

[Former Member]

Hello Experts,

Any help to resolve this issue will be greatly appreciated.

[chhunry_pheng]

Hi Anuj,

Did you install SmartEdit 1) from a recipe or 2) by manually adding the extensions to localextensions.xml? Installing SmartEdit: https://help.hybris.com/6.7.0/hcd/0955af7dd5154a8db28dfce327d8dae5.html

If you manually added the extensions, you must also install the smarteditaddon Addon using ant addoninstall.

The message "Oops, we lost the connection with your site - Reconnecting" is an indicator that the Web Application Injector is not properly installed and SmartEdit fails to communicate with the storefront. See the Web Application Injector section: https://help.hybris.com/6.7.0/hcd/b13701dcd2d44e5c97a36732167405a0.html

[Former Member]

Hi Pheng,

I installed SmartEdit manually by adding the extensions to localextensions.xml file. Yes, I have also installed SmartEdit addon using ant addoninstall. However, I'm now facing another peculiar issue with SmartEdit, after selecting any of the Catalogs, I see the login screen of HAC. In the meantime, let me have a look at Web Application Injector section too. Any help here would be greatly appreciated.

[Former Member]

Hey Anuj,

It looks like the smarteditaddon has not been installed properly. Can you re install the addon using ant addoninstall (do not forget to give the correct storefront template name), build, initialize and then test the app again ?

[Former Member]

Hey @Anuj ,

I am facing the same issue. Please let me know if you are able to resolve the issue.

TIA.

[Former Member]

Hi, did someone solve the issue? I'm currently facing the same problem.

[former_member1014349]

Has anyone been able to install Smart Edit for multi site setup ? Any suggestions are deeply appreciated. Thanks

[former_member241319]

Hello there!

I'm facing the same issue, but I installed hybris over crm_aom_som_b2b_b2c recipe, however, I created a custom storefront (modulegen) then I used this storefront as a template to create a custom b2b storefront (extgen); all modules work fine but smartedit.

Any idea?

[former_member241319]

It's solved.

[Former Member]

Hi All,

kenneth.monge3 Iam also facing same issue "Oops, we lost the connection to your site. Reconnecting..." and iam also getting the blank page after opening the storefront in smartedit .Could you please help me with the steps to resolve the issue.

[erichklassen]

Exactly that was the problem! We ran ant addoninstall -Daddonnames=smarteditaddon -DaddonStorefront.yacceleratorstorefront=YOURSTOREFRONT ant build the platform again.

After that step we restarted the server and everything was working again 🙂

[Former Member]

: SmartEdit OOTB functionality works fine when you install this recipe b2c_b2b_acc. I was facing this issue when I installed b2c_b2b_acc_oms recipe on my local system. Sorry for the delayed response though

[Former Member]

install -r "name of recipe"

• b2b_acc

• b2c_acc

• b2c_acc_plus

• b2c_b2b_acc

After this also install smartedit addon.

for more info: link text

[Former Member]

: I was facing this issue when I was manually adding the extensions to localextensions.xml file. Instead, I re-installed the recipe which already contained the SmartEdit functionality. It's working fine now

[Former Member]

: What is that recipe you installed ? Is it possible to provide the command here please?