Issue with Product quantity in marketing cloud for segmentation

[Former Member]

Hello Experts,

we are loading sales order into marketing cloud successfully, for these orders keeping few attributes like product id, name, amount, quantity for segmentation. please note that all these attributes are keeping from same data source only.

now the issue is that we are getting values for all attributes except product quantity.

please help me that how can I bring the quantity values in segmentation via standard or customized way.

thanks in advance,

regards,

sudhakar y.

[BACKESSI]

Hi Sudhakar, Please close the question if the answers help. Thanks and kind regards, Silvia

[Josef_Ehbauer]

Hi Sudhakar,

when looking at standard integration from S/4HANA Cloud or ERP, the sales order quantity gets mapped with its base unit of measure to interactions in marketing cloud.

Having this it is possible to run segmentation on the interactions of type SALES_ORDER with the dimension PROD_QUANTITY1 which is available for the attribute group "Product" in the corresponding segmentation objects "All Accounts" and "All Consumers". In order to have this available for the segmentation profiles you have to activate the segmentation attribute in configuration first.

Hope this clarifies your question.

Kind Regards,
Josef Ehbauer, SAP Marketing Cloud Product Management

[Former Member]

Hi Josef,

I am really thankful for you detailed answer, we did as you suggested, now the issue is we can't see this prod_quantity1 field in segmentation even i make it active in respective segmentation profile.

thanks,

regards,

sudhakar

[Josef_Ehbauer]

Hi,

maybe you have to create a new segmentation model or reload an existing model.
If this doesn't help either, I think you should raise a ticket.

Regards, Josef