Dear Experts,
we're facing the following problem:
During the BP replication from SAP Sales Cloud to SAP Marketing Cloud we use the Sales Organization ID to write a value (in the mapping on CPI) into a Custom Field (YY1_MktArea).
The value in the Custom Field is the value of the corresponding Marketing Area (e.g. CXXGLOBAL).
So the logic on CPI is e.g. "If Sales Organization ID is ABC then write CXXGLOBAL into YY1_MktArea".
Currently we use two different Sales Orgs / Marketing Areas.
This works fine.
In SAP Marketing Cloud we use the BAdI CUAN_BUPA_MAP_MKT_AREA to write the value of the Custom Field into the Marketing Area.
Custom Logic:
DATA lv_marketing_area TYPE if_cuan_bupa_map_types=>ty_ic_marketing_area.
lv_marketing_area = bp_general_data-include-yy1_mktarea_bus.
APPEND lv_marketing_area TO ic_marketing_areas.
It seems to work but we noticed that from time to time the BAdI does not set the correct Marketing Area for the Interaction Contact (Corporate Acccount).
I checked the incoming message for the Business Partner in the Message Dashboard app and saw that the value in the Custom Field is correct for the Business Partner (e.g. CXXGLOBAL), but the Corporate Account has the wrong Marketing Area.
So from my perspective the problem is the BAdI.
Did anybody ever face that issue, too?
May that have anything to do with the data load?
Because for us the issue seems to come up when we replicate a lot of data from C4C to MC.
When we replicate that specific single Corporate Account again from C4C, is gets the correct Marketing Area set in Marketing Cloud.
BR Tobias
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