Is Whatapp api integratable into C4C?

[former_member770328]

Hello,

I would like to now whether Whatsapp Api is integratable into C4C? Which business solution provider should I preferably use?

In the following blog it is sad that I'd need to use Infobip:

https://blogs.sap.com/2019/12/11/sap-c4c-service-cloud-whatsapp-integration/

Could i also use another business solution provider?

Thank you very much for your answer in advance!

Kind regards

Julian

[former_member751591]

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[piotr_pytlakowski2]

Hi Julian, you can also use Sinch Contact Pro (former SAP Contact Center) + Sinch Communication API. More info here: https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/tuc1620131417032.html

BR, Piotr

[former_member770328]

Hi Piotr,

thanks for your answer! Is Sinch Contact Pro a business solution provider?

Kind regards,

Julian

[piotr_pytlakowski2]

Sinch Contact Pro is still available under SAP Contact Center name in C4C Live Activity Configuration / Provider but in fact it is exactly the same product.

BR, Piotr

[former_member226]

Hi,

You can use any service provider to connect WhatsApp with C4C because C4C donot offers out of the box connectivity with whatsapp.

[former_member770328]

First of all thank you very much for you answer. So you are saying it is generally possible to integrate whatsapp api and I can use whatever business provider that pleases me the most?

[former_member226]

yes, exactly...You can use any business/service provider for whatsapp integration with C4C but the entire scenario has to be built from scratch.

BTW...SAP also has partnered with Commbox( See https://www.commbox.io/commbox-to-empower-sap-c4c-solution-to-become-fully-omnichannel-customer-comm... as well as https://youtu.be/O2m0bG9jZgg ) which can really speedup the implementation as well as support from SAP. With commbox you can integrate whatsapp,phonecall or chat support right within C4C as native solution. For details about pricing and support,Please check https://store.sap.com/dcp/en/product/display-0000059424_live_v1 for details

[DamoH]

How about SAP open connectors? Does it help?