Is there outbound calls in Fiori?

[Former Member]

Hello experts

Is outbound call available for Fiori? If so, how will C4C behave? In HTML5, if I click on a phone number, it populates the Live Activity Pane. But in Fiori, since we have a window thingy for incoming call only, I realized I don't know where it'll show the outbound call. When I try to click on a phone number in Fiori, Google Chrome asks me if I want to open the "Pick an App" application. Can you give me insights on this? I cannot seem to find anything online and in the guide. If you have a link, please share?

Thanks

[nish_murthy · Accepted solution]

Dear Denmar,

Hope you are doing well.

With the 1802 release of SAP Hybris Cloud for Customer, the click to call feature (or outbound calls) has been introduced in Fiori client. Since this feature is still in Beta, this feature would be only available for test tenants. You would have to raise an incident to SAP Support from your test tenant requesting activation.

Hope that helps.

Kind Regards,

Nishanth Murthy