Is there a separate field to get the errors for bounces exposed in segmentation model?

[kirthana]

Hi,

Everyday we get bounce reports from sinch (our ESP), our hardbounce and soft bounce for previous day email sends.

If i open up a specific contact, I do see the bounce type and the reason for the bounce (see attached).

Is there a separate field maintained for these errors within Marketing cloud? If yes, is it exposable in segmentation model?soft-bounce.png

[SCHNEIDERT]

Hi Kirthana,

the information you're searching for is stored as "InteractionContent". You can see that if you do a GET call on the Interaction API like that:

https://my123456-api.s4hana.ondemand.com/sap/opu/odata/SAP/API_MKT_INTERACTION_SRV/Interactions?$top... eq 'EMAIL_BOUNCE_HARD'

Unfortunately I cannot find it in one of the standard Data Sources... so I think for that case you would have to build a Custom View.

BR Tobias