Is it possible to send the tickets to a third party ?

[bntmrt]

Hello experts,

I hope everything is good?

I would like to know if it is possible for our client to manage the service tickets (incidents) on three levels,

First, the ticket (incident) will be internally shared (client level), then it will be assigned to us (partner level) then us we can assign it to SAP (third level)?

Thank you in advance,

Have a good day,

[former_member355484]

Dear Hamza,

You could use different org levels in this regards.

Information that needs to be shared to customer/client will be sent via a reply. All other internal communications will be captured as an internal memo.

Hope this answers your inquiry.

Regards,

Paula