Is it possible to Integrate Google Chatbot with SAP C4C?

[anithamathew]

Hi,

Is it possible to Integrate Google Chatbot with SAP C4C?

[PrasanthArya · Accepted solution]

No , this is not possible as of now. Nevethelss you can refer

Kore.ai Customer Service Bot for SAP Hybris and Kore.ai Bot for SAP Hybris Sales - Get Opportunities

[abhishek_raj07 · Accepted solution]

Hi Prasanth Sarma Aryasomayajula,

I have found two blogs for the same. Can you please verify on these blogs:-

https://blogs.sap.com/2018/09/11/chatbot-on-s4-hana-google-assistant-and-scp/

https://blogs.sap.com/2019/06/12/sap-conversational-ai-chatbot-integration-with-c4hana/

[anthonyx_uliano]

Hi anithamathew - It is possible using a custom frame in Live Activity and hosting the Google Chatbot within that frame. The incoming chat can pop the customer record, and the activity of the incoming chat can be saved within C4C. We have done these type of integrations with several chat solutions. If you reach out to me directly, I'm happy to provide more information.

[Former Member]

Thanks @anthony