Is Auto Log-off same for both Desktop and Mobile?

[Former Member]

Hi experts

Does the configurable auto log-off option in C4C work for both desktop and mobile? If so, is it documented anywhere?

Thanks

[raghunandhan_chandrasekar · Accepted solution]

Hi Denmar,

Auto-sign out functionality is currently supported only for browser.

However, Technically this will work for mobile device as well but only if the auto-sign out is within 1 hour.

Because, Default session time out of the Backend is 60 mins. So the app will time out in 60 minutes if kept idle and cannot be extended.

However, when the Tenant is launched via Browser and if a user does not interact with it, then the Tenant shall send ping requests to Backend to keep session(s) alive until auto logoff shall occur.

This approach fails for mobile devices. Mobile apps in background might not get the processing time to execute such keep alive ping request. That’s up to the mobile OS to decide.

That is the reason this functionality is only supported for browser.

Thanks,

C.RaghuNandhan

[raghunandhan_chandrasekar]

Hi Denmar,

Please check Documentation : Topic : Auto Sign Out

https://help.sap.com/viewer/32be769e59aa4d7fa4a9ae7241a900d0/CLOUD/en-US/80bb1f33b79248e3a689beef329...

Thanks,

C.RaghuNandhan