Invalid tax amount when trying to return an item

[rosa_martin1]

Hello,

When I'm trying to make a return of an item in SAP Customer Checkout I find an issue:

We generate two lines: the first one with the returned item with a negative amount, and the second one with a voucher for the same value. But in the moment we press "Ok" to finish the sale, we get the message "The tax amount is not allowed". What can we do?

Thank you in advance!

[gunther_sandtner · Accepted solution]

Dear Rosa,

This error message could indicate that a tax code which is not zero is assigned to the voucher item (SAP Customer Checkout expects a zero tax code for voucher items).

Please find out which tax code is assigned to the voucher item by hitting the line number in the sales screen as shown in below screenshot:

If the tax code is not zero you need to change it in the backend system (SAP Business One?) and then do an article synchronization in Customer Checkout.

Kind regards,

Gunther

[rosa_martin1 · Accepted solution]

Hello,

It was exactly that. Thank you very much for your help.

Greetings,

Rosa

[rosa_martin1]

Hello Mateus,

Thanks for your answer. Attached image with the error in English.

The error log shows the following message: voucher not found.

Regards,

Rosa

[Mateus_Grings]

Hi Rosa,
if you connect in English language, what is the exact error message? Please, add a screen shot of the error in English if possible.
Also, does the error log bring any hint?
Regards,
Mateus