Interaction block "no products found" error in campaign

[vervinckt_joyca]

Hi,

In the Email Lite, I used an Interaction block.

I want to personalize some fields based on interaction data.

It concerns interactions without a product assignment though.

In the Product Lines part of the Interaction block, I diminished the nr of products to be shown to 0.

In the text part of the interactions block, I have my text and the interaction field that I need in the personalization.

When I now use this email in a campaign, the performance shows me that the email was not sent due to "no products found".

When I indicate in the interaction block that the mail can be sent even if no items are found, then the interaction block doesn't appear in the email.

So, is there no way to use the interaction block, for interactions that do not have an underlying product level?!

Thanks for your insights,

Kr

Joyca

[ralf_freyler]

Hello Joyca,

the system reacts correctly. If you are not personalizing the product area and you consider to use a interaction type without any products then the system decides based on the "Do not Send" flag if the email will not send out or it will not render at all.

Thanks and Best Regards
Ralf Freyler
SAP Marketing Cloud Dev.