Integration with Twitter - Hybris Marketing Cloud

[Former Member]

Hi,

I have a problem with integration Hybris Marketing Cloud with Twitter. I did all guide steps. I can see tags (tweet) in HCI but when I check in Hybris Marketing Cloud I don't see the interaction in Sentiment Engagement Filters. I don't know if is necessary any step in Hybris Marketing Cloud because the system no show me any message no error nothing.

Thanks by your help

Randall

[KunalBansal]

Dear Randall,

I hope you have referred to below contents already, please review once again:

• Load Social Media Data for SAP Hybris Marketing Cloud (11G)
• SAP Hybris Marketing Cloud - Sentiment Engagement
• Analytics Story: Sentiment Media Mix

Else, please share few anonymized screenshots of your Twitter setup.

Best Regards,

Kunal

[Former Member]

Hi Kunal,

Also attachment Printscreen of HCI.

Regards,hci1.pnghci2.pnghci3.pnghci4.png

Randall

[Former Member]

Attachment picture the Sentiment Engagement. se.jpg

[Former Member]

Hi Kunal,

Yes is correct.

The Guide 11G is already. And HCI I can see a Tag.

Attachment:

t1.pngt2.pngt3.pngt3-1.jpgt4.jpg