Insight into Marketing Content (emails) in C4C Leads

[SCHNEIDERT]

Dear Experts,

does anyone know if it is possible to get the information about the "View-In-Browser"-Link - that is automatically generated by the system during campaign execution - already before?

My question is caused by the following reason:

We're executing an email campaign which later on generates leads in C4C (e.g. after a Click Trough action). By starting the campaign in MC, the campaign information is also handed over to C4C (including basic information like Campaign name). The Lead in C4C is then linked to that campaign in C4C. The sales colleague who is responsible for the lead would like to see the email that the contact has received. He could click on the campaign but can only see the basic information mentioned before.

So I'm searching for a way to give the sales colleague insight into the marketing actions (and the content which was used) which led to the lead generation. Attention: At this point we only have a Lead in C4C, so I'm not able to use the information like I would do for active Contacts (I know for them we could retrieve campaign interactions at runtime).

That's why I thougt about maybe handing over a "general" View in Browser Link or something like that, by which sales could get the needed information. But I wasn't able to find anything in the html code (an id or something like that which is later on used in the generated link).

I read the blogpost which is related to the ViB-Link: https://blogs.sap.com/2016/12/21/view-in-browser-functionality-for-sap-hybris-marketing/ and hoped that you maybe have an idea tim.nusch ?

Hope I was able to clarify the scenario and would be happy to discuss it. Maybe anyone here already had a similar requirement.

BR Tobias

[vervinckt_joyca]

Hi,

I was actually wondering what API's that C4C calls in the standard "request campaign interactions" flow,

because indeed the API_MKT_CAMPAIGN_MESSAGE_SRV mentions it can't be used for email lite. While I know that within c4c I am able to open a view on any email, both email classic and email lite.

So C4C is actually using this API:

/sap/opu/odata/sap/CUAN_CAMPAIGN_INTERACTION_SRV/CUAN_CampaignInteraction('7941011051F073B41700C9FA249F0C70')

(at least, In the payloads in CPI I see this, but I can't immediately seem to make a working call based on that in Postman...)

And in the reply to that call, there is a part:

<d:EmailURI>https://smc-seb.s4hana.ondemand.com/eu/elastic-access/sap/seb/?_L54AD1F204_=SomeRandomID</d:EmailURI>

Which is the link to the "view in browser" actually, and also contains the fully personalized url.

So if in Cagri's workaround, you would call that API instead of the campaign_message api, then you may also be able to use that workaround for email lite.