Inserting C4C ID Into Contact Profile Table

[bmursell]

Dear Experts,

I was wondering if it's possible to insert the SAP Sales Cloud contact ID into the Contacts and Manage Contacts table. Our users often work within both SSC and SMC applications, and navigating to the corresponding contact would be much easier if users could see the SSC ID without having to drill into the profile.

Thank you,

Bradley

[former_member226]

HI,

Adding SAP C4C Contact ID directly into Contacts or Manage Contacts table is not possible given the fact C4C ID is associated with an ID Origin and in general, an ID Origin can have more than 1 ID assigned to a particular origin and hence it make no sense to show it table. However you still have few options to overcome this situation:

1. If you want to search with C4C ID in tables like Contacts then you can do so by something like this "id:1001924", lhere 1001924 is c4c ID.

2. You can create a custom field for storing SAP C4C ID and write a custom logic to populte this while importing the contact data from C4C using BADI "Review imported Interaction Contact data" or "Update Interaction Contact (best record)" and copy the value of SAP_C4C_BUPA to custom field. This custom field can then be extended to contact UI table.

BR
Saurabh