Indexer worker failed. Max number of retries in total has been reached

[Former Member]

While running a delete index in hmc, am getting this error Error during indexer call: Index\nde.hybris.platform.solrfacetsearch.indexer.exceptions.IndexerException: Indexer worker failed. Max number of retries in total has been reached.

Please let me know for possible solutions. Thanks in advance

[former_member640356]

Did you resolve this ? I am also facing the same issue. It would be greatful if you provide the solution.

[former_member638520 · Accepted solution]

Hi,

I guess that it's not a root cause. Have you checked logs? I suppose there is another problem which causes problem reported by you. Anyway, I would recommend to investigate logs carefully.

Regards,

Lukasz

[former_member669623 · Accepted solution]

I see few of these warnings before I get the error.

WARN:

There are some active local session contexts left (1) for tenant master, this might indicate there are not properly freed localsession context instances.

ERR:

de.hybris.platform.solrfacetsearch.indexer.exceptions.IndexerException: Indexer worker 5 failed. Max number of retries per worker has been reached
at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:167) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:179) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:179) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:179) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:179) ~[solrfacetsearchserver.jar:?]

Please help.

[former_member645853]

In my case new language was which I had added, wasn't added to solr config ( ...\hybris\config\solr\instances\default\configsets\default\conf);

[Former Member]

Hi &

Could you please help me on this. i am getting the same issue with below exception .

INFO [full-lscob2bIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (full-lscob2bIndex-cronJob) [SolrIndexerJob] Started indexer cronjob. WARN [full-lscob2bIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (full-lscob2bIndex-cronJob) [SolrIndexerJob] Error during indexer call: lscob2bIndex de.hybris.platform.solrfacetsearch.indexer.exceptions.IndexerException: de.hybris.platform.solrfacetsearch.indexer.exceptions.IndexerException: Indexer worker failed. Max number of retries in total has been reached at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.doExecute(DefaultIndexerStrategy.java:97) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.AbstractIndexerStrategy.doExecute(AbstractIndexerStrategy.java:165) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.AbstractIndexerStrategy.execute(AbstractIndexerStrategy.java:124) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.impl.DefaultIndexerService.performFullIndex(DefaultIndexerService.java:68) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.cron.SolrIndexerJob.indexItems(SolrIndexerJob.java:78) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.cron.SolrIndexerJob.performIndexingJob(SolrIndexerJob.java:57) [solrfacetsearchserver.jar:?] at de.hybris.platform.multicountry.solr.indexer.cron.impl.MulticountrySolrIndexerJob.performIndexingJob(MulticountrySolrIndexerJob.java:72) [classes/:?] at de.hybris.platform.solrfacetsearch.indexer.cron.AbstractIndexerJob.perform(AbstractIndexerJob.java:40) [solrfacetsearchserver.jar:?] at de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob.performCronJob(ServicelayerJob.java:38) [processingserver.jar:?] at de.hybris.platform.cronjob.jalo.Job.execute(Job.java:1390) [processingserver.jar:?] at de.hybris.platform.cronjob.jalo.Job.performImpl(Job.java:814) [processingserver.jar:?] at de.hybris.platform.cronjob.jalo.Job.access$1(Job.java:767) [processingserver.jar:?] at de.hybris.platform.cronjob.jalo.Job$JobRunable.run(Job.java:686) [processingserver.jar:?] at de.hybris.platform.util.threadpool.PoolableThread.internalRun(PoolableThread.java:208) [coreserver.jar:?] at de.hybris.platform.core.threadregistry.RegistrableThread.run(RegistrableThread.java:135) [coreserver.jar:?] Caused by: de.hybris.platform.solrfacetsearch.indexer.exceptions.IndexerException: Indexer worker failed. Max number of retries in total has been reached at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:153) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.doExecute(DefaultIndexerStrategy.java:93) ~[solrfacetsearchserver.jar:?] ... 14 more Caused by: java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Unable to unregister thread with [id=234 name=solr indexer thread]. Is not present in thread registry at java.util.concurrent.FutureTask.report(FutureTask.java:122) ~[?:1.8.0_162] at java.util.concurrent.FutureTask.get(FutureTask.java:192) ~[?:1.8.0_162] at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.runWorkers(DefaultIndexerStrategy.java:140) ~[solrfacetsearchserver.jar:?] at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.DefaultIndexerStrategy.doExecute(DefaultIndexerStrategy.java:93) ~[solrfacetsearchserver.jar:?] ... 14 more

[Former Member]

Hi Judhistir, Did you find what causes your issue? I'm struggling with exactly the same error. Best, Jakub

[Former Member]

Hi , true. There was a exception in one of the listeners, due to which delete index failed. Thanks, Soma

[VinayKumarS]

quick solution would be restnd run the full indexing,

[Former Member]

not working for me