Inconsistent receipt due to wrong credit card G/L Account in CCO

[Rowell]

Dear Experts ,

Good day i hope all of you is fine ,

i would like to ask help regarding inconsistent receipt with error " DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail." we found that this is because of wrong G/L account in credit card.

can you let us know how we can change the G/L account in CCO monitor for the receipt to release.

Thank you in advance and keep safe all

Regards

Rowell

[gunther_sandtner]

Dear rpaglicawan,

Please try:

1. In CCO Monitor set the status of the inconsistent receipt to cancelled (mark receipt and hit Cancel button)
2. Make the correction to the G/L account for the credit card in the CCO configuration
3. Repost the affected receipt from CCO through the receipt search -> display -> repost -> to ERP

I haven't tried, but I would assume it is then posted with the updated G/L account.

Kind regards,

Gunther