INCONSISTENT 999 - Quantity fall into negative()

[silambarasan_RS]

Dear Expert,

We 've implemented CCO client version: 2.7.3 integrated with SAP Business One HANA 9.3 PL06

Scenario:

User's are entering sales return. There are three items one serial number item, two batch items. We have enabled auto batch selection.

While making sales return user selected negative quantity and entered the serial number and batch numbers.

Normally it will post into SAP B1 A/R invoice negative Quantity. Means stock will get add into whs.

We found inconsistent in B1imonitor..error messege 999 - Quantity fall into negative()

We tried the same entry in SAP Business one HANA system allows.

Pls help us to sort out this issue.

Thanks & Regards,

Deva

[gunther_sandtner2]

Hello Deva,

When Automatic batch number determination or Automatic serial number determination is activated then return receipts are landing in status Inconsistent in the Customer Checkout Monitor. This is expected because there is no information in the receipt which batch / serial number is being returned.

This missing batch / serial number for returned items has to be entered manually in the inconsistent receipt in the CCO Monitor:

1. Find the inconsistent receipt
2. Click on the internal ID for that receipt
3. Hit the Edit button
4. Hit the Details button in the Sales Items grid
5. Add the batch / serial numbers
6. Hit the Release button

This should post the receipt to SAP Business One successfully. You may also refer to KBA 2719036.

Kind regards,

Gunther