Include Service Ticket Survey.

[Former Member]

Good afternoon,

I have available in the C4C system the survey tab in the Service Ticket. However, I can not add a ticket search since I do not have this option available in the routing rule. (See the options available in the appendix). The help I need is to include the "ticket" option in the "Business Application" field list and then associate the survey questionnaire. Can anyone help how do I include this option?survey-ticket.jpg

[former_member303175]

Dear Solange,

Service ticket should be in scope for both Customer Service and Employee Service, after which the option - "Ticket", appear in the Routing Rule field

Thanks,

Vani

[Former Member]

Got it, Vani.

Thanks.

[former_member303175]

Dear Solange,

If this information helped you, further to your checking you may mark the answer as accepted ��

Thanks,

Vani