In SAP C4C Linking a home page tile to a view created in Page Layout

[former_member289918]

We have views of the tickets work centre that have been created as a page layout for a particular service team. We are wanting to add these to a tile on the home page but even with 1911 this does not seem to be possible.

Does anyone know if this can be done?

Cheers

Edna Brown

[former_member226]

Hi,

It should be possible to display certain tickets on the home tile using page layout. Can you please try the following:

1. Create a page layout and make the assignment to specific role.

2. Edit the page layout and mark the default query which you want to appear on Home Page Tile so that the user can navigate upon click.

3. Create a custom card ( for same role to which page layout is associated with) on Home Page with details:

Type: Floorplan

Title: Tickets(or what so ever it is)

Path: /BYD_COD/ServiceOnDemand/AgentQueue/SEOD_Ticket_MD_SADL_WCVIEW.WCVIEW.uiwocview

4. Once you publish the changes then it should be possible to view the tickets for a specific role and layout.

Thanks

Saurabh