In C4C Service Ticket List the field "Assigned To" is not populating

[former_member615960]

Hi Experts,

In Service Cloud, in the service tickets list view, the column field "Assigned to" is not updating with Ticket Service Technician value is not populating like screen shot attached. I am not sure if I am missing some configuration or scoping.

Please help with your expertise.

Regards,

MK

[Siraj_Saibudeen]

Hi Mukesh,

The fields "Assigned To" & "Service Technician" are two different fields. Please try to enable the field "Service Technician" in the list view, and it will display the right entry maintained in the ticket.

tickets-header-view.png

Regards,

Siraj