Improved unassociated queue - add information to emails?

[former_member114525]

Hi all,

Do you know if there is any way to improve and simplify the unassociated queue in 'Tickets' WC?

Our current set-up sends to the unassociated queue the responses received about closed tickets. Basically, if a ticket is closed and the customer of that ticket responds to an email that as in the subject a reference to that particular ticket, then this response ends up in the unasocciated queue.

Would it be possible, for example, to add the country of this particular customer (As already recognised in the ticket that has been closed)?

Best Regards,

Ivan

[former_member355484]

Dear Ivan,

If a ticket has been closed, then any incoming email that would need to be associated with the ticket will land in the un-associated emails view. This is standard behaviour.

If the ticket has been set to completed, then the email will be associated to ticket and status will be changed to in progress.

Regards,

Paula