Impossible to cancel a Project Based Sales Order line item

[SAPSupport]

Dear Support, 

Help me to fix or to explain the following problem:

Edit sales order *

Tab General: observe that the field "Reason for rejection" is greyed out.

Tab Items, select item 40 and observe that the field "Reason for rejection" is also grayed out.

I have also checked that:

In work center Customer invoicing > Project invoicing, Sales Orders: the button Change Status is not set on "Finish invoicing".

In work center Project Management > Projects: the status of the project related to the sales order is Released.

How can I cancel this sales order?

Thank you in advance for your answer, 

Best regards, 

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[SAPSupport · Accepted solution]

Hello,

As per our analysis, we could see that the Delivery (Fulfillment) status is finished for the Sales Order 1496. As the relevant project tasks has the status Closed or Completed, you have to revoke the closure for the project and cancel the sales order.

To do that, please perform the following steps:

1. Go to the Project Management work center.
2. Go to the Projects view.
3. Find relevant project.
4. Go to Project Plan tab then select the Revoke Closure/revoke completion in Project Status.
5. Ensure the status of project task is released
6. Save.

After this, we expect the delivery status of the sales order to be in 'Not started' status, so you can set the Reason for Rejection on item level of the sales order, and finish the Customer Invoice to complete the sales order.

Once it is done, you can complete/close the project using same steps by selecting complete/close in Project status. 

For more information, please check the KBA 2644606 - How to maintain the Reason for Rejection in Project Based Sales Order Item (https://me.sap.com/notes/2644606)

Best Regards,

Marcelo
SAP Product Support