Hybris Marketing Hybris Commerce Webtracking

[SCHNEIDERT]

Hi experts,

I'm working on tracking events from Hybris Commerce (6.6) in Hybris Marketing (on-prem 1709).

When an anonymus user in Hybris Commerce for example adds a product to the shopping cart I got that event in yMkt as an interaction (SHOP_ITEM_ADD).

In table CUAND_CE_IA_RT there's an entry with the interaction and the ID_ORIGIN "COOKIE_ID" and the corresponding ID.

But:

Searching in the "Contacts" app I can't find an existing contact with that Cookie ID or the interaction. In my opinion there should be a contact named "Anonymus". (The "unknown" checkbox in customizing is NOT selected, so a master data record should be created)

Then I searched in table CUAND_CE_IC_FCET for the ID_ORIGIN "COOKIE_ID" and found the existing entries.

Taking the PARENT_KEY and using it as DB_KEY for the search in table CUAND_CE_IC_ROOT I found the created master data record.

The problem is that there's no entry for "NAME_TEXT" or something like that for the record, so I think this is the problem that I can't find the contact in the "Contacts" app, isn't it?

It that behaviour of Hybris Marketing correct or does it have to create an anonymus contact?

[former_member576423]

Hello Tobias,

The system you are working is a cloud version?

[SCHNEIDERT]

Hi Mayank,

no it is yMkt on-prem (version 1709).

[Former Member]

Hi Tobias,

Yes, Your findings are correct. The system is supposed to create an Anonymous contact as you are only providing Cookie Id and nothing else. You would need to add further parameters into the interactions, try passing Email id instead of cookie id.

Thanks

Vineet