Hybris marketing cloud: Interaction reason "No product found"

[former_member615635]

Hi all,

We are getting error and interaction reason "No product found" for the emails triggered for abandoned shopping cart campaigns. Interaction type is OUTBOUND_CHCK_FAILED. Is this because the contacts donot have any abandoned cart products?

Regards.

Sajin

[guipaulino]

Hello sajin_poil,

In order to use 'abandoned cart' block in content studio you have to have products assigned to interaction type 'SHOP_CART_ABANDONED'.

This means you need structure "InteractionProducts" populated in your service.

If there are no products in the cart, system triggers a standard error message like you mentioned.

BR,

Guilherme.

[former_member599277]

Hi Bruno ,

Please refer KBA

2934400 - SAP Marketing - Abandoned Shopping Cart Campaign not working

This is because , Product name is not maintained in the Product Master data .

Hope this helps.

Regards,

Saravana

[Former Member]

Hi sajin_poil. I'm having the same problem. Did you solve it? I double checked and the products are coming in the interaction. Thanks.

[former_member201769]

Hi sajin_poil ,

In the Browse Interaction APP first check if any products are coming for the system . This error generally shows if there are no products associated with the interactions and we try to use the interaction products for the email. The products has to be also loaded from commerce . If you have only products loaded from a different system and the ids are similar , origin you can handle it in CPI for the commerce-marketing integration.

Regards

Rashmi

[Irene_Baernhof]

Please see also

https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1905/en-US/840d2f7c7b184488a865fb39ac1a...

[Naveen_MP]

Hi Sajin Poil,

Could you please Elaborate the issue ?

Best Regards,

Naveen