Hybris Marketing Cloud E-Mail Provider included?

[SCHNEIDERT]

Dear Experts,

does a customer have to purchase SAP Intelligent Notification 365 as an E-Mail provider separately for the use with SAP Hybris Marketing Cloud or is it included by default when purchasing the Enterprise version (like SAP Jam & SAP Analytics Cloud)?

If it's included by default and the customer did not receive any "activation e-mails", does he have to create a ticket for it?

Best regards

Tobias

[KunalBansal · Accepted solution]

Dear Tobias,

The email provider SAP Intelligent Notification365 is a digital interconnect service from SAP, which you purchase together with SAP Hybris Marketing Cloud.

Additionally, check these URLs for more details:

• Connecting Service Provider
• Setting Up Service Provider for Emails and Text Messages

Thank you. Have a great day!

Regards,

Kunal Bansal

CRM & Hybris Marketing - Consultant

[SCHNEIDERT · Accepted solution]

Hi Kunal,

thanks for the fast answer!

So as far as I know I should receive emails from SAP with account details and so on.

Do I have to create a ticket in the support launchpad if I'm missing these mails?

Best regards

Tobias

[KunalBansal · Accepted solution]

Dear Tobias,

Yes, please create an incident under CEC-MKT-ITC and we will take care of all your queries internally.

If there was change in the Primary account email, etc.. mention those details clearly in the ticekt.

Regards,

Kunal Bansal

[SCHNEIDERT · Accepted solution]

Thank you very much!