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- Hybris is sending email to spam or junk folder.
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Hybris is sending email to spam or junk folder.
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on ‎2020 Jan 08 5:14 PM
- SAP Managed Tags
- SAP Commerce
- SAP Commerce Cloud
Emails generated by Hybris' DefaultEmailGenerationService, are received by customers in Spam or Junk folders instead of their Inbox. Is there any to avoid this behavior.
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If it is happening with every client, please check with your exchange server admin team if the SPF configuration is correct. You can read more about it at https://support.google.com/a/answer/33786?hl=en
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this behavior is on the mail client side. The customers would need to white list the email address of the sender.
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