Hybris commerce quote Flow

[PrashanthPundalik]

In hybris commerce B2B when a customer requests for a quote the quote staus will be submitted and when i login as an asm agent the quote status should be requested but in our case, the status remains Submitted and asm agent not able to provide discounts and submit the quote back to customer.

Is this the issue with the role of the sales rep which is causing the problem which is asagent group in my case or is there anything missing in configurations?

[akanshaagrawaljain]

Hi All,
I am doing OOTB setup 2105 B2B. I am able to submit quote in B2B site and loggedin as asagent but asm agent not able to see quote request and according to solution in 2105 version I am not getting salesemployeegroup . Please can some one help me how can I achieve and asagent can see approve or  reject option for quote which is submitted by b2b user?

[former_member1254073 · Accepted solution]

It's resolved. Update the user group hierarchy as shown below from backoffice or via impex.

OOB powertoolsstore has below association which is causing issue.

asagentsalesgroup[parent usergroup]
	-> customersupportagentgroup[child1 usergroup]
		-> customer.support.1@sap.com
	-> salesemployeegroup [child2 usergroup]<br>

While loading Quotes it checks if userASM is a memer of salesemployeegroup but it is member of customersupportagentgroup and asagentsalesgroup. Make below changes to correct the issue:

asagentsalesgroup[parent usergroup]	
	-> salesemployeegroup [child1 usergroup]	
		-> customersupportagentgroup[child2 usergroup]
			-> customer.support.1@sap.com [child user]<br>

Backoffice -> Search for customersupportagentgroup and select it and go to General Tab

Remove asagentsalesgroup and add salesemployeegroup under groups field [This group is member of]

Now login again as ASM and you will see the Requested Quote state as ASM.

[akanshaagrawaljain · Accepted solution]

I tried to implement same group in 2105 version but not getting.

[MallikarjunaL]

We implemented this in the 2211 version.

use the below properties in local.properties

#customer

commerceservices.quote.buyer.usergroup.uid=customergroup

#seller

commerceservices.quote.seller.usergroup.uid=salesemployeegroup

#sellerapprover

commerceservices.quote.seller.approver.usergroup.uid=salesapprovergroup

Add the corresponding user role in backoffice

for ex

darrin.hesser@acme.com employee add salesemployeegroup under groups, then save the changes.

login as asm now you can see the status for the seller user.

[former_member1254073]

Is it resolved for you @prashanth ?? In Hybris 1905 I am facing same issue.

[PrashanthPundalik]

Yes this was resolved, I found its issue with the role.