Hybris 6.7 back office Catalog Products Export Excel or import functionality not working

[former_member692414]

In all of our environments, Export Excel or Import Excel functionality is not working in the back office for catalog products. Below is the error observed in the logs.

2020-05-07 18:34:50,404 ERROR [[10.42.243.223] ] () [com.hybris.cockpitng.engine.impl.DefaultWidgetInstanceManager] Error during send output
java.lang.IllegalStateException: Access denied: component, <DefaultValidationResultsPopup xEVTdg>, belongs to another desktop: [Desktop z_1810:/cockpit.zul]
at org.zkoss.zk.ui.impl.UiVisualizer.checkDesktop(UiVisualizer.java:245) ~[zk-8.5.0.jar:3.6.4]
at org.zkoss.zk.ui.impl.UiVisualizer.getAttrRespMap(UiVisualizer.java:327) ~[zk-8.5.0.jar:3.6.4]
at org.zkoss.zk.ui.impl.UiVisualizer.addSmartUpdate0(UiVisualizer.java:278) ~[zk-8.5.0.jar:3.6.4]

[former_member692414]

Full error track trace?

Working in the local environment but trying in system environments getting the error below.

2020-05-07 18:34:50,404 ERROR [[] ] () [com.hybris.cockpitng.engine.impl.DefaultWidgetInstanceManager] Error during send output java.lang.IllegalStateException: Access denied: component, <DefaultValidationResultsPopup xEVTdg>, belongs to another desktop: [Desktop z_1810:/cockpit.zul] at org.zkoss.zk.ui.impl.UiVisualizer.checkDesktop(UiVisualizer.java:245) ~[zk-8.5.0.jar:3.6.4] at org.zkoss.zk.ui.impl.UiVisualizer.getAttrRespMap(UiVisualizer.java:327) ~[zk-8.5.0.jar:3.6.4] at org.zkoss.zk.ui.impl.UiVisualizer.addSmartUpdate0(UiVisualizer.java:278) ~[zk-8.5.0.jar:3.6.4] at org.zkoss.zk.ui.impl.UiVisualizer.addSmartUpdate(UiVisualizer.java:256) ~[zk-8.5.0.jar:3.6.4] at