Hybris 6.5 Version :"Error, message not found" for Promotion Description in HMC,Back office for localized string.

[Former Member]

I am getting "Error, message not found" in Other potential promotions,Other fired promotions for a localized strings.When the carts are getting created for the localized site ,i can see the Promotion description but when the orders are getting created from cart,the localized message will be vanished and in HMC & back office will display "Error, message not found".

I am using Hybris version 6.5 .Did anyone faced this issue and could you please share any solution ?

[former_member628759]

Hi Rakesh,

Facing the same Issue. Is there a possibility to stop hybris from displaying the “Error message, not Found” and keep it blank?? Any idea if there is a Rule which we can modify?

Thanks,

Mel

[pavan_joshi1]

Hello All,

Since promotion engine evaluates the message fired also in whatever current session language, if message is null, evaluation result will show this error may be. We have to update if any message maintained/ hook into evaluation.

Thanks!

[rakeshbabub]

Hi Bibin,
When an Order is created relevant promotion message fired will be set in the language of the session when the order was placed. It is because of this we see “Error message, not Found” apart from the language at the time of order placement.

For example, if an order is placed with Fr as language. A fired promotion message will be created in Fr. When the user views the order details page in Fr he will see the promotion message else for other languages we will “Error message, not Found”.
It is the same behavior with HMC back office, if the language set is Fr we will see the message.

Could you please let us know if you got a solution for this?

Thanks In Advance,
Rakesh Babu

[Former Member]

Hello

Have you tried to set fallback languages? You can read more here: https://help.hybris.com/1808/hcd/8c02eb4d86691014a63efdc67af7b9e8.html

Best regards,

Błażej Wcisło

[Former Member]

Hi , Greetings!!!! Thank you so much for the response. Yes,I set the fallback language.Still the localized values were not displaying.The surprising thing I found was,when a cart got created all the promotion for the cart in HMC will have the promotion descriptions when the cart to order conversions happened during the place order ,the promotion results does not contains any description. This is causing the issue. DO you have any similar experience or do you have any suggestion for this issue.